- We will usually ship within 1-2 business days. Please note there may be a delay in delivery during the weekend.
- Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. You can also track it on https://www.befenofficial.com/apps/trackingmore
- If your package is not able to be delivered, it will automatically be returned to us. Email us at support@befenofficial.com to figure out your options for re-delivery!
Shipping Note
*If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.
*If customers receive damaged products, they do not need to bear the return shipping cost.
Delivery times will vary depending on destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.
U.S. Shipping Destinations and Rates
befen ships to all states in United States except for Alaska, Hawaii, Puerto Rico and Guam.
Orders placed during weekends and holidays will be processed the next available business day.
Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.
You cannot cancel the order if the product is already shipped out. In this case, please send us a return request when you receive the parcel.
For orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.
